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1. How do I enroll my child(ren) in the After School Program?
2. How is the program funded?
3. Are there options for modifying the attendance requirements?

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1. What are construction work hours?
2. What building code does Healdsburg use?
3. How do I schedule inspections?

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1. Why is a City Business License required?
2. Who is required to obtain a City Business License?
3. When must I file for a business license application?
4. Do I need a new license if I sell or move my business?
5. Are any businesses exempt from paying a business license fee?
6. What period does a Business License cover?
7. What is the Business License fee based on?
8. Can I get a refund if I over estimate my gross receipts?
9. Once I submit my license what is the City process for approval?
10. How long will it take for my Business License to be approved?
11. What is considered a Hazardous Material?
12. How do I get utilities for my new business?
13. Who do I contact if I have questions about Business Licenses?

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1. What is Senate Bill No. 183 (SB-183)?
2. What is Carbon Monoxide?
3. What is the effective date for installing a CO device?
4. Where can I find a list of all CS FM listed carbon monoxide devices?
5. What is the definition of a dwelling unit?
6. Where should CO devices be installed in homes?
7. How many types of CO devices are available?
8. What is the difference between a carbon monoxide alarm and a carbon monoxide detector?
9. Are CO devices required to be approved by the State Fire Marshal?
10. If someone has a CO device that is not listed by the State Fire Marshal prior to the law, can they maintain it or does it have to be replaced?
11. Where does one obtain a copy of a California State Fire Marshal (CSFM) listing of CO device?
12. Where can I go to receive further information on Carbon Monoxide?
13. Who can we contact at CAL-FIRE/CSFM for additional information?

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1. Where can I find an electronic copy of the Healdsburg Municipal Code?
2. How do I file a complaint about a problem?
3. Will my identity be disclosed if I file a complaint?
4. What if I want to remain anonymous?
5. Who is responsible for code violations on private property?

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1. What is a cross-connection?
2. How can I prevent a cross-connection?
3. What is backflow?
4. How can a backflow occur?
5. What is back-pressure?
6. What is back-siphonage?
7. Why do water suppliers need to control cross-connections and protect their public water systems against backflow?
8. How can backflow into the City water system be prevented?
9. What is a backflow prevention assembly?
10. Who is responsible for the testing and maintenance of the backflow prevention assembly?
11. How do I find a city recognized tester?
12. How do I get added to the city's recognized tester list?

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1. What is the P.R.I.D.E. in Public Service award?
2. Who is eligible to be recognized for a P.R.I.D.E. in Public Service award?
3. What types of contributions are deserving of recognition?
4. Who is eligible to submit nominations?
5. Can I nominate myself?
6. Where can I find nomination forms?
7. Is there a nomination deadline?
8. Who selects the employee(s) of the year?
9. Can I be on the Employee Recognition Committee?
10. How will the employee (s) be recognized?

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1. How is the business license fee calculated?
2. What is the sales tax rate in Healdsburg?
3. What is the property transfer tax rate in Healdsburg?

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1. What is the Healdsburg Fire Departments mailing address?
2. How many fire stations are there in the City of Healdsburg?
3. What is the Healdsburg Fire Departments response area?
4. Can I arrange for the Healdsburg Fire Department to provide fire and life safety education at my child's school?
5. How do I arrange a tour of a fire station?
6. Why is my carbon monoxide / smoke detector chirping?
7. How often should I change my smoke detector batteries?
8. Why do firefighters go to the grocery store together on a fire truck while on duty?
9. I had a small fire in the house and I think I put it out; should I still call the Fire Department?
10. I cannot afford a smoke detector or a carbon monoxide detector. What should I do?
11. How can I report fire hazards?
12. Where can I direct comments about the service provided by the Healdsburg Fire Department personnel?
13. What steps should I take for a child with fire-playing behavior?
14. Does the Healdsburg Fire Department offer CPR classes?
15. I have several old containers of unknown or hazardous household waste such as paint thinners, old gasoline, etc. Where can I get rid of these?
16. Are fireworks allowed in the City of Healdsburg?
17. When do weed abatement inspections start?

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1. What are the current staffing levels of the Healdsburg Fire Department?
2. Do you refill or recharge fire extinguishers?
3. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?
4. What type of shifts do Healdsburg firefighters generally work?
5. Where can I get information about becoming a Reserve Firefighter with the Healdsburg Fire Department?
6. Why are the fire engines left running on calls?
7. Why do fire engines respond to car accidents, even when they didn't look serious?
8. Why do fire engines respond with ambulances?
9. Why do Firefighters chop holes in walls?
10. Why do I see firefighters cutting holes in the roof of a building on fire?
11. Why do so many apparatus respond to simple incidents?
12. Why do you block traffic lanes at auto accidents, more lanes than are necessary?
13. Will I be billed for fire or emergency medical services?
14. Will the department come out and inspect or replace the batteries in the smoke detector in the home of my elderly mother?

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1. What are City Hall's business hours?
2. What is the best way to pay my utility bills online?
3. How do I report a problem with my utilities?
4. How do I file a complaint about a code enforcement problem?

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1. What is the Anti Graffiti Program?
2. Who participates in this program?
3. Who is responsible for removing graffiti?
4. Why should I remove graffiti? I did not put it there.
5. How can I assist in the clean up of the city?
6. How do I keep Healdsburg graffiti free?

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1. What does the Technology Services Division do?
2. Does the Technology Services Division provide technical support to residents or businesses?
3. How do I connect to Wi-Fi Healdsburg?
4. My company would like to sell the City of Healdsburg technology solutions, who do I contact?

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1. What are the days and hours that parking is enforced?
2. Do I have to park in the marked spaces?
3. Can I use disabled parking spaces?
4. I got a ticket for parking in the disabled place, because I forgot to display my placard?
5. Can I use a loading zone?
6. Can I back into a parking space?
7. My neighbor keeps parking their car in front of my house, can they do that?
8. What type of parking enforcement can the police department do on private property?
9. How do I dispute a parking citation?
10. My neighbors and I would like to have a block party and close the public street, how do I do this? Can we have a parade?
11. How do I pay for a parking citation?
12. I lost my parking citation, what do I do?
13. I received a Fix-It Ticket, how do I clear it?

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1. How do I register for activities?
2. Do you have a scholarship program?
3. What is your refund policy?

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1. How do I access Planning Commission agendas?
2. When are Planning Commission meetings scheduled.

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1. What hours are the Police Department open?
2. How can I get a copy of a police report?
3. How do I obtain a copy of my police report to prepare for my court appearance?
4. Who can obtain a juvenile report?
5. How do I seal my juvenile record?
6. Does the Department have fingerprinting services?
7. How do I retrieve property held by the Department?
8. How do I make an appointment to see the Chief?
9. What is a clearance letter?
10. How do I obtain a clearance letter?
11. May I obtain a copy of my vehicle registration or driver’s license record through the Police Department?
12. Is arrest information available?
13. How do I file a commendation or file a complaint?

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1. What’s going on with the city-wide WiFi system?
2. Can I drink alcoholic beverages in public?

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1. Do you offer an energy audit?
2. If I have a gas water heater, do I still qualify for Energy Star Appliance Rebates?
3. How can I be more efficient around the house?
4. How much can I receive back in net-surplus for my PV solar system?
5. What is net-metering?

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1. What is recycled water?
2. Where does Healdsburg's recycled water come from?
3. Where can I fill my container for the self-hauling program?
4. What are the hours I can fill my container for the self-hauling program?
5. If I'm not a citizen of Healdsburg, may I still use the self-hauling program?
6. How much recycled water may I take away with me at a time?
7. Why am I only allowed to take away 300 gallons maximum at a time?
8. How do I sign up for the self-hauling program?
9. Who can I contact for more information regarding the self-hauling program?
10. What can I use recycled water for?
11. Can I water my plants with recycled water?

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1. Do you need to be a member to participate in Senior Center programs and activities?
2. How do I make reservations for lunch or Friday brunch?
3. I'd like more information on a class or activity. Who can I call?

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1. When can I water?

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1. I'm interested in renewable power but my roof isn't ideal for solar, what can I do?
2. Does the utility require separate AC or DC disconnects?
3. Do you offer energy audits?
4. How do I get a NET-meter?
5. Does the utility allow for a solar breaker to be placed between the main breaker and the meter?
6. What is the Net-Surplus-Compensation Rate?
7. Does the utility assess any fees?
8. What rates are available to me?
9. How does the demand-charge get applied?
10. Does the utility provide rebates and if so how much?

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1. What is storm water runoff?
2. Why is storm water runoff a problem?
3. How can I make a difference?

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1. My vehicle was towed, but I am not sure what agency is responsible, what can I do?

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1. I have an emergency with my water, sewer or electric service, who do I call?
2. I have a question about my utility bill, who do I call?
3. What is E-Billing?
4. How is water billed?
5. How is sewer billed?
6. How is storm water (aka drainage) billed?
7. How is electric billed?
8. How often is my meter read?
9. What happens if I don’t pay my bill on time?
10. Can I make a payment arrangement?
11. What happens if my payment is returned by my bank?
12. What do I do if I think I have a leak?
13. What do I do if I find a leak?
14. Can I get a credit for the excessive water due to a leak?
15. Will a water leak affect my sewer bill?
16. How can I pay my bill?
17. Can I set up automatic payments?
18. Are there any discounts available for seniors, veterans, or low income customers?
19. I just bought an electric plug-in car, are there any discounts available on my electric bill?
20. Can I dispute my bill?
21. How do I start or transfer residential utility service?
22. How do I start or transfer commercial utility service?
23. Are there any organizations that can help me pay my bill?
24. How do I cancel utility service?
25. How far in advance do I need to notify Utility Billing of service changes?
26. Who can make changes to my account?

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1. What are the current water restrictions?
2. How can I conserve water?
3. What does the Water Efficient Landscape Ordinance apply to?
4. How can I learn more about water conservation?
5. What water rebates are available?
6. When can I water?

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1. What rebates are available?
2. Do you offer water audits?
3. How do I know if my washer is CEE Tier 3 qualified?
4. What is a greywater system?