Utility Billing & Customer Service

This division of the Finance Department is responsible for utility billing for electric, water and wastewater, and the management of 6,100 resident and business utility customer accounts. The department bills all customers monthly and maintains a payment service counter, a drive-up drop-box in the north end parking lot and an additional drop-box on the north end of the building, as well as online payment via eCARe.  The department staff has been exploring methods of improving service delivery and is currently utilizing a lockbox service to process mail payments. 

     Pay your utility bill online now - eCARe

About Meter Reading 

• Water and electric meters are read monthly
• The meter readings are used to generate your monthly utility bill
• The meter readings are shown on your monthly utility bill

Billing Rates

• City electric, water, drainage and wastewater rates are based on rates established by the City Council
• Residential wastewater charges are based on average winter water use plus a base fee
• Commercial wastewater charges are based on water use
• Download the Electric Utility Rate Resolution
• Download the Water Utility Rate Resolution
• Download the Wastewater and Drainage Utility Rate Resolution

Service Problems

For service questions or problems with leaks, power outages, water quality, and sewer line blockage, please call (707) 431-3346 for immediate assistance.

Go to:

• Utility Forms
• Utility Payments
• Utility Programs
• Utility Service Requests
   

Questions about Utility Billing or Customer Service?

• By Email: Utilities 
• By Phone: (707) 431-3307
• By Fax: (707) 431-3171
• In Person: City Hall, Finance Department, 401 Grove Street, Monday-Friday, 8:30 a.m. to 5:00 p.m.
• In Writing: City of Healdsburg, Utility Billing, 401 Grove Street, Healdsburg, CA 95448-4723