Prior to providing any payment information in response to a third party collection solicitation, contact the City’s Utility Billing Customer Service line at 707-431-3307 to confirm your account status. The City makes several attempts to contact customers and resolve any outstanding balances before turning accounts over to our contracted collections agency. Legitimate collection efforts should not be a surprise. If the solicitation is confirmed fraudulent, please notify the Healdsburg Police Department.
For additional information on what to do if you suspect a collection notification is fraudulent, visit the Federal Trade Commission webpage: www.consumer.ftc.gov/articles/0258-fake-debt-collectors.