FAQs • Healdsburg, CA • CivicEngage

How do I report a problem with my utilities?: Have a problem with water, sewer, electric, storm drain or streets? Please call 707-431-7000 or toll free 1-855-755-6586.

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General

City Hall is open:

Please see the main calendar for closure dates.

2. What is the best way to pay my utility bills online?: Registration is free. If you need any assistance with signing up or using this new service, please call Utility Billing Customer Service staff at 707-431-3307 and we’ll be happy to walk you through the process.
Once you’ve registered you will be able to view your account history, enroll in AutoPay, edit your payment profiles, enroll additional utility accounts, manage your user settings, and more!

3. How do I report a problem with my utilities?: Have a problem with water, sewer, electric, storm drain or streets? Please call 707-431-7000 or toll free 1-855-755-6586.

4. How do I file a complaint about a code enforcement problem?: You may call the Healdsburg Police Department at 707-431-3377, 24 hours a day to report a violation. The code enforcement officer will generally return a call within 4 days. The officer is available for a personal consultation on Mondays and Wednesday from 8:30 a.m. to 4 p.m. Please call 707-431-3162 to schedule an appointment. You may also submit a written complaint to the Police Department located at 238 Center Street, Healdsburg CA 95448.