What do I do if I find a leak?
If you come across a leak and it is on public domain (public property), immediately contact the Utility Response Hotline at 707-431-7000 or Toll Free at 855-755-6586. If the leak is on private property, the property owner is responsible for all related repairs and may require immediate assistance from a plumber or landscaper.

Show All Answers

1. I have an emergency with my water, sewer or electric service, who do I call?
2. I have a question about my utility bill, who do I call?
3. What is E-Billing?
4. How is water billed?
5. How is sewer billed?
6. How is storm water (aka drainage) billed?
7. How is electric billed?
8. How often is my meter read?
9. What happens if I don’t pay my bill on time?
10. Can I make a payment arrangement?
11. What happens if my payment is returned by my bank?
12. What do I do if I think I have a leak?
13. What do I do if I find a leak?
14. Can I get a credit for the excessive water due to a leak?
15. Will a water leak affect my sewer bill?
16. How can I pay my bill?
17. Can I set up automatic payments?
18. Are there any discounts available for seniors, veterans, or low income customers?
19. I just bought an electric car, are there any discounts available on my electric bill?
20. Can I dispute my bill?
21. How do I start or transfer residential utility service?
22. How do I start or transfer commercial utility service?
23. Are there any organizations that can help me pay my bill?
24. How do I cancel utility service?
25. How far in advance do I need to notify Utility Billing of service changes?
26. Who can make changes to my account?